Contact support
Contact Omtrack Support
Tracking problems can interrupt daily operations. Omtrack GPS tracking support helps diagnose vehicle, account and platform issues quickly, giving your team clear guidance and local assistance.
Vehicles we support
GPS tracking for many vehicle brands
Omtrack GPS tracking works with a wide range of cars, buses, trucks and special-purpose vehicles from different brands.
Compatibility and available features depend on the vehicle model, tracking device and installation assessment.
Contact Omtrack
Send a support request
Complete the form and our team will receive your request by email. For immediate assistance, call or email us directly.
TBS
LATRA
Tanzania Police
TRA
SUMATRA
WMA
Helpful answers
Frequently asked questions
What is the main support number?
Call +255 713 598 998. You can also call +255 713 941 599.
Can I contact support by WhatsApp?
Yes. Use the WhatsApp button on the website to message Omtrack on +255 713 598 998 about GPS tracking, installation, fleet management, or technical support.
What information should I include in a support request?
Include your name, company, phone number, email address, the affected vehicle or account, what happened, and any error message or recent change.
What should I do if my tracker stops reporting?
Check whether the vehicle has power and network coverage, then contact Omtrack with the vehicle details and the last time it reported. The team can help check the device, connection, account, and configuration.
What should I do if I cannot access my account?
Contact Omtrack support with your account email and a description of the access problem. Do not send your password in the enquiry.
Can Omtrack help with a new tracker installation?
Yes. Contact the team with your vehicle or fleet details, preferred installation location, and timing requirements so installation options can be assessed.
Can support help with alerts and reports?
Yes. Omtrack can review available alert, reporting, vehicle, and account settings and explain the configuration options for your service.
How can I request support for more than one vehicle?
List the affected vehicles or assets in your message and describe the issue for each one. This helps the team review a fleet request more efficiently.
Can I update the people authorized to use the platform?
Contact Omtrack with the requested user or access changes. Account updates should be made only by an authorized representative.
How should I report an urgent tracking problem?
For urgent assistance, call +255 713 598 998 or +255 713 941 599. For general issues, you can also use the support form or email support@omtracksolution.com.